What started as a surprise inspection became an eye-opening experience for Karnataka Transport Minister Byrathi Suresh, who was asked to get off a BMTC bus after failing to produce the exact fare. Travelling incognito across Bengaluru on Saturday, the minister experienced several of the challenges routinely faced by public transport users.
Disguised with a face mask, Suresh spent nearly two hours travelling on more than 10 BMTC buses, observing issues commonly reported by commuters. During the inspection, he witnessed a BMTC bus allegedly failing to stop at the Fun World bus stop despite a passenger signalling to alight. Taking immediate action, the minister ordered the suspension of both the driver and the conductor.
The undercover journey also exposed him to another frequent complaint from passengers. While travelling on a bus operating between Hebbal and Nagashettyhalli, Suresh reportedly handed the conductor a Rs 100 note to purchase tickets.
The conductor, claiming he did not have sufficient change, asked the minister to get off the bus instead of issuing the tickets, giving Suresh firsthand experience of a problem that many commuters encounter regularly.
The inspection continued beyond the bus journey. After alighting at Nagashettyhalli, the minister intervened in a dispute involving an auto-rickshaw driver who allegedly demanded Rs 36 despite the fare meter showing Rs 30.
Describing the exercise as a reality check, Suresh said such surprise inspections would continue across Bengaluru to improve accountability, enforce discipline among transport personnel, and enhance the overall commuting experience. The undercover operation reflects the Karnataka government's renewed focus on raising service standards in the city's public transport system.
