In the preceding week, numerous passengers have shared their disheartening experiences of flying with IndiGo, recounting instances of delays and cancellations that marred the pleasantness of their air journeys.
One disgruntled passenger took to X to express his dissatisfaction, deeming it the worst flight experience of his life. He recounted the distressing details of his ordeal on the Calcutta-Bengaluru IndiGo flight, which suffered six delays totaling seven hours. The passenger, who missed an international flight due to these delays, emphatically declared his intention to avoid choosing IndiGo for future flights. This discontent adds to a growing chorus of voices criticizing the airline for incidents of prolonged delays, cancellations, and perceived shortcomings in customer resolution.
On January 14, a social media user, Kaushal Kumbhat, went to the extent of threatening legal action against IndiGo, citing "gross negligence, mental harassment, and apathy" after his son's Delhi-Istanbul flight encountered significant delays before ultimately being canceled. Kumbhat detailed the sequence of events, explaining that his son, arriving from Kolkata, faced a delayed CCU-DEL flight, leaving at 10.45 pm instead of the scheduled 9 pm. Subsequently, his son encountered issues at the Delhi terminal, being denied a boarding pass for the Istanbul-San Francisco flight, despite it being booked under the same PNR on an IndiGo jacket. The flight, initially scheduled for 6:10 am, eventually boarded at 6:35 am but was canceled after five hours, leaving passengers stranded for an extended period. Kumbhat criticized the airline for its handling of the situation, citing delays in deplaning, baggage collection, and a lack of communication regarding alternate flight arrangements.
In another incident, a Guwahati-bound IndiGo flight from Mumbai had to make an emergency landing in Dhaka due to sudden bad weather conditions in Assam's capital city. The flight, initially delayed during takeoff from Mumbai close to midnight, faced further complications due to dense fog in Guwahati.
Adding to the list of complaints, actor Radhika Apte shared her distressing experience with IndiGo, where passengers, including the elderly and babies, were allegedly locked at the aerobridge at Mumbai airport for several hours. Apte criticized the airline staff for being clueless about the situation and highlighted the passengers' deprivation of food and bathroom facilities.
Congress's Suraj Singh Thakur recounted an emergency landing incident involving an IndiGo flight from Mumbai to Guwahati, which diverted to Dhaka due to dense fog. Thakur expressed concern for passengers stranded in Bangladesh without their passports.
Amidst these incidents, Shiv Sena (UBT) leader Priyanka Chaturvedi condemned IndiGo's performance, calling attention to delayed takeoffs and arrivals, crew rostering issues, and poor customer service. Chaturvedi urged government intervention, particularly in response to the reported incident of passengers being locked in the aerobridge at Mumbai airport for over an hour.
These cumulative grievances reflect a rising dissatisfaction among passengers and calls for accountability and improvement in IndiGo's operational and customer service practices.
