Since OpenAI employees don't use email, how are tasks completed? A former employee reveals the information


Calvin French-Owen’s post offers a rare, unvarnished glimpse into the inner workings of OpenAI — one that contrasts sharply with its glossy public image.

According to his reflections, OpenAI's work culture is intensely mission-driven, but also shrouded in secrecy and dominated by internal politics. Here's a breakdown of the key takeaways from his blog:

1. High-Pressure and Elite

  • He described the environment as relentlessly intense, where everyone was expected to operate at peak capacity.

  • Despite being surrounded by brilliant minds, he admitted that the constant pressure took a personal toll, with long hours and emotional strain being part of the package.

2. Social Media “Vibes” Matter More Than You’d Think

  • French-Owen noted how internal narratives and decisions were often influenced by external perceptions, especially on X (formerly Twitter).

  • The internal Slack was reportedly filled with links to online takes, which surprisingly shaped priorities — a reflection of how branding and external sentiment could influence internal decision-making.

3. Secrecy Over Collaboration

  • The company’s internal walls were described as opaque, with information being tightly controlled. Even technical staff often had limited access to what other teams were working on.

  • This compartmentalization, while perhaps justified for safety reasons, created a "black box" effect even within the organization.

4. Codex and the Shifting Focus

  • He was part of the Codex team — OpenAI’s engineering agent product — but says the team was repeatedly pulled in different directions as leadership shifted focus between safety, AGI development, and competitive concerns.

  • This led to internal whiplash and burnout, especially when major initiatives were deprioritized or shelved.

5. “Lucky but Conflicted”

  • French-Owen clearly respects OpenAI's mission and technical vision, saying he felt “lucky” to have worked on transformative tools.

  • But he left feeling “deeply conflicted” — acknowledging the moral complexity of AGI development and the emotional and psychological challenges of working in such an environment.


The Broader Picture

His account echoes a growing sentiment about many AI companies today: while the technology is revolutionary, the organizational dynamics are still catching up. OpenAI is building tools that could redefine the future, but insiders like French-Owen remind us that the path to that future is fraught with ethical dilemmas, internal tensions, and a level of burnout that’s hard to ignore.

If you're curious, I can also summarize his full blog post or compare it with other insider accounts from OpenAI or similar companies like Anthropic or DeepMind.


 

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